CPD Sessions & Events

Extreme Difficult and Persistent workplace behaviours – Online Modular Programme 

The highly successful EDB Programme has been running for over ten years and received extensive praise. Building on this success we have now created four online modules covering all of the key components of the programme.

  • Each module is three hours in duration and delivered via Zoom
  • Maximum of 10 participants per session
  • Each programme includes course notes / workbook
  • A reflective journal as optional resources
  • Access to other online articles for reference

For further information on the programme please click here


EDB Module One – Introduction and Overview

Gives an understanding of what is extreme difficult behaviour and how it occurs, also an understanding of a range of difficult personality types and an overview of coping strategies for those directly facing or managing an EDB.

Date: Monday 10th May 2021 (9.30am – 12.30pm)

Cost: £150 (inc VAT) per single module, or £240 (inc VAT) for Modules One & Two


EDB Module Two – Deeper understanding and applications

A look at case material highlighting common EDB behaviour and then using the Action Matrix, a model to help manage this type of behaviour from two strategic and three tactical positions to help organisations take back control.

Date: Tuesday 11th May 2021 (9.30am – 12.30pm)

Cost: £150 (inc VAT) per single module, or £240 (inc VAT) for Modules One & Two

EDB Online May 2021

EDB Module Three – Language patterns and the EDB checklist 

An opportunity to apply skills and ideas developed from the first two modules. We will work through the EDB Checklist of 20 key indicators of this type of behaviour, address language patterns through video analysis and key communication skills when dealing with an EDB.

Date: Monday 14th June 2021 (9.30am – 12.30pm)

Cost: £150 (inc VAT) per single module, or £240 (inc VAT) for Modules One & Two


EDB Module Four 

A look at broader organisational strategies, the very thorny issue of senior level EDB’s (what if they are the boss or in a position of control!) and some self care skills to keep those trying to work with an EDB safe and sane. Some key skills to ensure people stay professional and do not do things that will make matters worse

Date: Tuesday 15th June 2021 (9.30am – 12.30pm)

Cost: £150 (inc VAT) per single module, or £240 (inc VAT) for Modules Three & Four


EDB Online June 2021