Extreme Difficult and Persistent workplace behaviours – Online Modular Programme
The highly successful EDB Programme has been running for over ten years and received extensive praise. Building on this success we have now created four online modules covering all of the key components of the programme.
- Each module is three hours in duration and delivered via Zoom
- Maximum of 12 participants per session
- Each programme includes course notes / workbook
- A reflective journal as optional resources
- Access to other online articles for reference
For further information on the programme please click here
EDB Module One – Introduction and Overview
Gives an understanding of what is extreme difficult behaviour and how it occurs, also an understanding of a range of difficult personality types and an overview of coping strategies for those directly facing or managing an EDB.
EDB Module Two – Deeper understanding and applications
A look at case material highlighting common EDB behaviour and then using the Action Matrix, a model to help manage this type of behaviour from two strategic and three tactical positions to help organisations take back control.
Date:
Monday 6th & Tuesday 7th March 2023 – 9.30am to 12.30pm
Monday 22nd & Tuesday 23rd May 9.30am to 12.30pm
Cost: £240 (inc VAT) for Modules One & Two
EDB Module Three – Language patterns and the EDB checklist
In this session we give participants the opportunity to apply skills and ideas developed from the first two modules. We will work through the EDB Checklist of 20 key indicators of this type of behaviour, address language patterns through video analysis and key communication skills when dealing with an EDB.
EDB Module Four – Broader Organisational Strategies and Self Care skills
This module will look at broader organisational strategies, the very thorny issue of senior level EDB’s (what if they are the boss or in a position of control!) and some self care skills to keep those trying to work with an EDB safe and sane. Some key skills to ensure people stay professional and do not do things that will make matters worse.
Date:
Monday 18th & Tuesday 19th September 9.30am to 12.30pm
Cost: £240 (inc VAT) for Modules Three & Four