CPD Sessions & Events

Extreme Difficult and Persistent workplace behaviours – Online Modular Programme 

The highly successful EDB Programme has been running for over ten years and received extensive praise. Building on this success we have now created four online modules covering all of the key components of the programme.

  • Each module is three hours in duration and delivered via Zoom
  • Maximum of 12 participants per session
  • Each programme includes course notes / workbook
  • A reflective journal as optional resources
  • Access to other online articles for reference

For further information on the programme please click here


EDB Module One – Introduction and Overview

Gives an understanding of what is extreme difficult behaviour and how it occurs, also an understanding of a range of difficult personality types and an overview of coping strategies for those directly facing or managing an EDB.

EDB Module Two – Deeper understanding and applications

A look at case material highlighting common EDB behaviour and then using the Action Matrix, a model to help manage this type of behaviour from two strategic and three tactical positions to help organisations take back control.

Date: 3rd & 4th October 2022 9.30am to 12.30pm

Cost: £240 (inc VAT) for Modules One & Two

Click here to book now!


EDB Module Three – Language patterns and the EDB checklist 

In this session we give participants the opportunity to apply skills and ideas developed from the first two modules. We will work through the EDB Checklist of 20 key indicators of this type of behaviour, address language patterns through video analysis and key communication skills when dealing with an EDB.

EDB Module Four – Broader Organisational Strategies and Self Care skills

This module will look at broader organisational strategies, the very thorny issue of senior level EDB’s (what if they are the boss or in a position of control!) and some self care skills to keep those trying to work with an EDB safe and sane. Some key skills to ensure people stay professional and do not do things that will make matters worse.

Date: TBC

Cost: £240 (inc VAT) for Modules Three & Four


CIM Programme – Dealing with Controlling / Intimidating and Manipulative personalities

Building on our highly successful EDB Programme which has been running for over ten years and using a range of new material / strategies and information. We will be looking at understanding and managing controlling, intimidating and manipulative personalities not only in staff but peers, senior staff and customers / service users.

This online workshop and supporting resources help staff, managers and HR professionals to deal with people and behaviour that is clearly controlling, intimidating and manipulating. This programme is aimed at giving people a personal management toolkit or some would say a personal survival toolkit!

In this programme we look at

  •       Defining what is meant by this type of behaviour / personality.
  •       Understand and identify key traits relating to this type of behaviour.
  •       Understand key strategies people use to control / intimidate / manipulate.
  •       How to recognise this type of behaviour at all levels. 
  •       How to manage this type of behaviour at all levels.
  •       How to avoid the dramas and the traps this behaviour so often creates

Date: 1st November 2022 9.30am to 12.30pm
Cost: £95 (inc VAT)

Click here to book now!