Extreme Difficult and Persistent Workplace Behaviours – Online

The EDB Programme has been running for the past ten years and has received extensive praise. The programme has consisted of two one day sessions building on each other to complete a comprehensive programme to help effectively mange and deal with a unique type of behaviour in the workplace.

Building on this success we have now created four online modules covering all of the key components of his highly successful EDB Programme.

These online workshops and supporting resources help managers and HR professionals to deal with people and behaviour that goes well beyond the average difficult or awkward, looking at those who manipulate and control others at all levels of the organisation and take up an excessive amount of time with issues.

EDB Module One – Introduction and Overview

Gives an understanding of what is extreme difficult behaviour and how it occurs, also an understanding of a range of difficult personality types and an overview of coping strategies for those directly facing or managing an EDB.

EDB Module Two – Deeper understanding and applications

A look at case material highlighting common EDB behaviour and then using the Action Matrix, a model to help manage this type of behaviour from two strategic and three tactical positions to help organisations take back control of behaviour that has got out of control.

EDB Module Three – Language patterns and the EDB checklist 

In this session we give participants the opportunity to apply skills and ideas developed from the first two modules. We will work through the EDB Checklist of 20 key indicators of this type of behaviour, address language patterns through video analysis and key communication skills when dealing with an EDB.

EDB Module Four – Broader Organisational Strategies and Self Care skills

This module will look at broader organisational strategies, the very thorny issue of senior level EDB’s (what if they are the boss or in a position of control!) and some self care skills to keep those trying to work with an EDB safe and sane. Some key skills to ensure people stay professional and do not do things that will make matters worse.

The modules are designed for participants to attend each in order but it is not essential all are attended. 

Some may find Module one and two covers their needs but many find all four modules to be very beneficial.

  • These workshops are online and each one is three hours in duration. 
  • They are restricted to a maximum of 10 participants per session.
  • Each programme includes course notes / workbook.
  • A reflective journal as optional resources.
  • Access to other online articles for reference.

We have also developed two online modules for dealing with Unreasonable Persistent Complainants – EDB customers and service users.

Contact us for more details on this programme