Extreme Difficult and Persistent Workplace Behaviours – Online Modular Programme

The highly successful EDB Programme has been running for over ten years and received extensive praise. Building on this success we have now created four online modules covering all of the key components of the programme.

These online workshops and supporting resources help managers and HR professionals to deal with people and behaviour that goes well beyond the average difficult or awkward, looking at those who manipulate and control others at all levels of the organisation and take up an excessive amount of time with issues.

  • Each module is three hours in duration and delivered via Zoom
  • Maximum of 10 participants per session
  • Each programme includes course notes / workbook
  • A reflective journal as optional resources
  • Access to other online articles for reference

EDB Module One – Introduction and Overview

Gives an understanding of what is extreme difficult behaviour and how it occurs, also an understanding of a range of difficult personality types and an overview of coping strategies for those directly facing or managing an EDB.


EDB Module Two – Deeper understanding and applications

A look at case material highlighting common EDB behaviour and then using the Action Matrix, a model to help manage this type of behaviour from two strategic and three tactical positions to help organisations take back control.


EDB Module Three – Language patterns and the EDB checklist 

An opportunity to apply skills and ideas developed from the first two modules. We will work through the EDB Checklist of 20 key indicators of this type of behaviour, address language patterns through video analysis and key communication skills when dealing with an EDB.


 EDB Module Four – A look at broader organisational strategies, the very thorny issue of senior level EDB’s (what if they are the boss or in a position of control!) and some self care skills to keep those trying to work with an EDB safe and sane. Some key skills to ensure people stay professional and do not do things that will make matters worse


The modules are designed for participants to attend each in order but it is not essential all are attended. Some may find Module one and two covers their needs but many find all four modules to be very beneficial.