Conflict Management

ITC Consultancy offers a range of conflict management solutions. All of the courses can be tailored to suit your organisations needs, and we work closely with each and every client to create and delivery a suitable bespoke training solution.

Conflict Resolution Training

This course focuses on verbal and non-verbal strategies and is suitable for all staff at any level of the organisation facing difficult or abusive people and situations. The core elements of this course are part of every conflict management course that ITC Consultancy offer.

Break-Away Skills Training

This course is for those rare occasions when verbal responses to aggression do not work and your staff need to use physical avoidance techniques to minimise injury and exit potentially violent situations safely and effectively.

Control & Restraint Training

Some of your staff may need to control and restrain physically violent people to protect themselves, innocent bystanders, and the violent person. This course delivers effective and appropriate skills in this area.

Soft Skills Control Training

Ideal for staff dealing with vulnerable individuals in difficult situations; this programme looks at skills to control potentially violent individuals whilst still maintaining an element of care. It allows staff to continue to work with such individuals once a violent episode has been dealt with by giving staff non pain compliant restraint options.

Train the Trainer

Train the trainer courses can prepare your staff to become in-house conflict management trainers. This allows you to deliver cost effective training directly into your organisation, with additional support and guidance from ITC Consultancy instructors.

Advanced Specialisation

These advanced courses look closely at high risk and specific needs of your staff or organisation; this may include edge weapon awareness, handcuffing skills, lone worker training, through to dealing with violent individuals in confined rooms. These Specialised courses are suitable, and can be adapted to both civilian and Law Enforcement & Armed Forces applications.

Other Related subjects

Good Conflict Management relies on a whole host of skills and abilities. Drawing on the vast experience of our training team, ITC Consultancy can also offer training in supporting subjects, such as:

  • Health and Safety
  • Safeguarding
  • First aid and Emergency Care
  • Stress management, Mindfulness, Resilience, and Emotional Intelligence

Please contact us for further information on these programmes.